PROS ELITE 100
Pros Elite 100

Integrated Business Solutions is a Pros Elite 100 Dealer

What It Means to Work with a PROs Elite 100 Dealer

At Integrated Business Solutions, we are proud to be recognized as a PROs Elite 100 Dealer—a designation awarded to only the top-performing office technology providers across the nation.

So, what does this mean for you, our customer?

Trusted by the Industry—and by Customers Like You

When you work with a PROs Elite 100 Dealer, you’re partnering with a company that:

  • Is locally owned and operated, offering personalized service with local dispatch, warehousing, and account management

  • Has been independently ranked by PROs—the nation’s top service benchmarking authority—as the most admired service provider in its market

  • Is monitored continuously through PROs’ proprietary PIVOT (Performance Improvement Virtual Operations Tool) to ensure consistent, elite-level service

  • Undergoes regular service audits and must re-earn Elite status annually through proven performance

Service That Delivers — Every Time

As a PROs Elite 100 Dealer, we are committed to excellence in every aspect of service:

  • Expert Technician Training: Our service team is staffed and trained to meet or exceed industry productivity standards

  • Parts Availability: We stock the right parts for 92% of all service calls, enabling fast resolutions and minimal downtime

  • Exceptional Uptime: Our customers enjoy equipment uptime exceeding 95%, thanks to proactive service practices and technician expertise

  • Product Reliability: The products we offer perform at or above reliability benchmarks—and we ensure they meet your specific workflow needs

Certified Excellence in Every Category

  • We invest heavily in training—from front-line techs to our service management team—ensuring the highest level of knowledge and professionalism

  • We are Certified Experts in Managed Print Services, helping you streamline your entire document output environment

  • We benefit from the shared best practices of the top 100 office technology dealers in the U.S., giving you access to cutting-edge strategies and tools

  • You also gain access to an independent customer advocate through PROs, should any issues arise—your satisfaction is always protected

The PROs Elite Promise

Choosing a PROs Elite 100 Dealer means choosing reliability, accountability, and industry-leading expertise—all backed by a third-party organization committed to your success.

Experience the PROs Elite 100 difference.
Contact us today to learn more about how we can elevate your service experience.